Edmentum incident

Page Loading Issues for Learners in Courseware, Exact Path, and Academy

Minor Resolved View vendor source →

Edmentum experienced a minor incident on December 6, 2022 affecting Courseware and Exact Path and 1 more component, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2022, 01:28 PM UTC
Resolved
Dec 06, 2022, 04:04 PM UTC
Duration
2h 36m
Detected by Pingoru
Dec 06, 2022, 01:28 PM UTC

Affected components

CoursewareExact PathGenius SIS

Update timeline

  1. investigating Dec 06, 2022, 01:28 PM UTC

    We are currently investigating an issue where Learners are unable to perform work after logging in.

  2. investigating Dec 06, 2022, 02:21 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 06, 2022, 03:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 06, 2022, 04:04 PM UTC

    This incident has been resolved.