Edmentum incident

Intermittent Problems Launching Courseware and Exact Path

Minor Resolved View vendor source →

Edmentum experienced a minor incident on January 10, 2023 affecting Courseware and Exact Path, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2023, 07:50 PM UTC
Resolved
Jan 10, 2023, 08:27 PM UTC
Duration
36m
Detected by Pingoru
Jan 10, 2023, 07:50 PM UTC

Affected components

CoursewareExact Path

Update timeline

  1. investigating Jan 10, 2023, 07:50 PM UTC

    We are currently investigating an issue causing intermittent login problems.

  2. identified Jan 10, 2023, 07:58 PM UTC

    We have identified the cause of the issues and are in the process of implementing a fix.

  3. monitoring Jan 10, 2023, 08:18 PM UTC

    A fix has been implemented and we are actively monitoring the performance of the platform.

  4. resolved Jan 10, 2023, 08:27 PM UTC

    Performance of the platform has returned to expected levels. We will continue to monitor to ensure no further disruption. This incident has been resolved.