Edmentum incident

Clever SSO Outage

Minor Resolved View vendor source →

Edmentum experienced a minor incident on April 6, 2023 affecting Courseware and Exact Path and 1 more component, lasting 4h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2023, 01:55 PM UTC
Resolved
Apr 06, 2023, 06:26 PM UTC
Duration
4h 31m
Detected by Pingoru
Apr 06, 2023, 01:55 PM UTC

Affected components

CoursewareExact PathStudy Island

Update timeline

  1. investigating Apr 06, 2023, 01:55 PM UTC

    Clever is currently investigating an issue impacting the ability to login via SSO for some districts. Updates can be found here: https://status.clever.com/incidents/ktdgzfrfk1q9

  2. monitoring Apr 06, 2023, 05:53 PM UTC

    Clever has implemented a fix and is monitoring while noting that some customers who are able to log into Clever may not have access to certain applications at this time while the issue continues to be resolved.

  3. resolved Apr 06, 2023, 06:26 PM UTC

    Clever has resolved this incident.