Edmentum incident

Courseware and Exact Path Incident

Major Resolved View vendor source →

Edmentum experienced a major incident on November 18, 2024 affecting Courseware and Exact Path, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2024, 02:00 PM UTC
Resolved
Nov 18, 2024, 03:35 PM UTC
Duration
1h 34m
Detected by Pingoru
Nov 18, 2024, 02:00 PM UTC

Affected components

CoursewareExact Path

Update timeline

  1. identified Nov 18, 2024, 02:11 PM UTC

    We are aware of an issue with login for Courseware and Exact Path. The cause of the issue has been identified, and a fix is being implemented.

  2. identified Nov 18, 2024, 02:19 PM UTC

    We are continuing to implement the fix. We are seeing gradual improvement in performance.

  3. monitoring Nov 18, 2024, 02:24 PM UTC

    The fix has been successfully implemented, and we are monitoring performance.

  4. resolved Nov 18, 2024, 03:35 PM UTC

    This incident has been resolved. We will continue to monitor performance.