Edmentum experienced a minor incident on December 2, 2024 affecting Genius SIS, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Genius SIS
Update timeline
- investigating Dec 02, 2024, 02:21 PM UTC
When clicking "launch" from their dashboards, some students are receiving the error message, "Invalid - token is invalid. We are currently investigating this issue.
- monitoring Dec 02, 2024, 03:05 PM UTC
A fix has been implemented, and the platform is performing as expected. We will continue to monitor.
- resolved Dec 02, 2024, 03:11 PM UTC
This incident has been resolved. We will continue to monitor performance.