Eden Care incident
Service Provider Portal – Member Visit Closing Issue
Resolved after 26 minutes, affecting section-248016 (Service Provider Portal), on February 20, 2025.
The issue affecting visit closing notifications has been fully fixed, and the system is now functioning as expected. Visits are closing successfully, and balances are being deducted correctly. Our team is actively monitoring the system to ensure continued stability. If you experience any issues, please reach out to our support team. Thank you for your patience and cooperation.
Affected components
Update timeline
- investigating Feb 20, 2025, 02:08 PM UTC
We are currently experiencing an unexpected issue with Member Visit Closing across all providers on the Service Provider Portal. Our engineering team is actively investigating the root cause and working on a resolution. We understand the importance of this functionality and apologize for any inconvenience caused. We will provide an update as soon as more information is available. Thank you for your patience and support.
- resolved Feb 20, 2025, 02:34 PM UTC
The issue affecting visit closing notifications has been fully fixed, and the system is now functioning as expected. Visits are closing successfully, and balances are being deducted correctly. Our team is actively monitoring the system to ensure continued stability. If you experience any issues, please reach out to our support team. Thank you for your patience and cooperation.
Your product runs on more than Eden Care
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services