Ecwid incident

Some stores and Admin Panels don’t function for European store owners

Critical Resolved View vendor source →

Ecwid experienced a critical incident on February 28, 2022 affecting Admin and API, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2022, 01:30 PM UTC
Resolved
Feb 28, 2022, 04:58 PM UTC
Duration
3h 27m
Detected by Pingoru
Feb 28, 2022, 01:30 PM UTC

Affected components

AdminAPI

Update timeline

  1. investigating Feb 28, 2022, 01:30 PM UTC

    European store owners have issues with loading and making changes in the Ecwid Admins. There are also issues with loading apps added to Ecwid accounts. Besides, the outage also affects the loading of the stores for customers. All the store data (products, order information) is safe. Our developers are looking into this and looking for the reason of this issue. Next update in 30 minutes.

  2. investigating Feb 28, 2022, 02:06 PM UTC

    We are continuing to investigate this issue. All the store data is safe. Next update in 30 minutes.

  3. investigating Feb 28, 2022, 02:33 PM UTC

    The developers are still investigating the issue and monitoring the situation. Next update in 30 minutes.

  4. investigating Feb 28, 2022, 03:10 PM UTC

    The issue is being investigated on still. Next update in 1 hour.

  5. monitoring Feb 28, 2022, 03:53 PM UTC

    The developers have identified the root cause of the issue and implemented a fix. They are monitoring the situation at the moment.

  6. resolved Feb 28, 2022, 04:58 PM UTC

    The developers have confirmed that the issue is resolved. The stores, control panels and API are operational. Your store data is safe and intact.