Ecwid incident
Some Ecwid storefronts and control panels are unavailable
Ecwid experienced a critical incident on April 9, 2022 affecting Storefront and Admin, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 09, 2022, 11:38 AM UTC
Some Ecwid control panels and storefronts may not loading for users and your customers cannot access the storefront. We are currently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at [email protected].
- identified Apr 09, 2022, 11:55 AM UTC
We have identified the issue and are implementing the fix. Next update will be posted in 15 minutes.
- monitoring Apr 09, 2022, 12:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 09, 2022, 01:11 PM UTC
This incident has been resolved.