Ecwid incident
Can't print purchased shipping labels from Ecwid Admin
Ecwid experienced a critical incident on May 3, 2022 affecting Third-party services, lasting 8h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 03, 2022, 01:50 AM UTC
We are experiencing an issue with services, which provides shipping label functionality to us. At this moment, store owners can't print shipping labels bought trough Ecwid Admin. All your data (products, orders, customer details, store settings, etc) is safe and intact. While we’re on it, please purchase the label directly from a shipping carrier, until we fix the issue. We are sorry for this downtime. The next update is in 30 minutes. If you have any questions, you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat.
- investigating May 03, 2022, 01:51 AM UTC
We are continuing to investigate this issue.
- investigating May 03, 2022, 02:22 AM UTC
We are continuing to investigate this issue. Meanwhile, please purchase the label directly from the USPS shipping carrier via the direct link https://www.usps.com/business/postage-options.htm. Next update will be posted in 30 minutes.
- investigating May 03, 2022, 03:16 AM UTC
We keep looking for the cause of the issue and in contact with our shipping label services. Once we know more from them, we’ll post an update. The shipping label feature will be temporarily disabled until we fix it. Please, purchase the label directly from the USPS shipping carrier via the direct link https://www.usps.com/business/postage-options.htm. We are deeply sorry for the bad experience.
- investigating May 03, 2022, 05:58 AM UTC
We are continuing to investigate this issue and we are in contact with our shipping label services. Meanwhile, please purchase the label directly from the USPS shipping carrier via the direct link https://www.usps.com/business/postage-options.htm.
- monitoring May 03, 2022, 07:05 AM UTC
Right now, store owners can print shipping labels bought through Ecwid Admin without any issues. The issue was in the process of updating Ecwid data for our shipping label services. We will continue monitor this process and will let you know if we get any updates on the matter.
- resolved May 03, 2022, 10:06 AM UTC
This incident has been resolved. Store owners can print shipping labels bought through Ecwid Admin without any issues. We're sorry for all the troubles!