Ecwid incident
Ecwid checkout and Ecwid admin are unavailable for 2% of Ecwid users (US region)
Ecwid experienced a minor incident on August 23, 2022 affecting Storefront and Checkout and 1 more component, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 23, 2022, 07:27 PM UTC
Currently about 2% of Ecwid accounts may experience a downtime, to be more precise — your sales page (Ecwid admin → My Sales → Orders) and the store checkout are not loading or are loading slowly. You may see the ‘We are having technical issues’ error in your control panel and the customers can’t proceed to place an order. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The sales page and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 20 minutes. If you have any questions, you can email our Support team at [email protected], or start a Chat: click on the chat icon in your Ecwid admin → Get Help if the live chat is available with your plan (all paid plans)
- identified Aug 23, 2022, 07:53 PM UTC
At the moment we're found out that the the issue was caused by the increased system load, the developers are fixing the issue source at the moment.
- identified Aug 23, 2022, 08:18 PM UTC
We are continuing to work on a fix for this issue. We deeply apologize for this situation, thank you for your patience.
- identified Aug 23, 2022, 08:42 PM UTC
My Orders page in the Ecwid Admin and the Checkout page (storefront) are still experiencing issues, there is no ETA at the moment, yet we're working on the urgent fix. Sorry for keeping you waiting, we will keep you updated.
- monitoring Aug 23, 2022, 09:48 PM UTC
After we implemented some fix, the issue with Orders (Ecwid Admin) and Checkout pages (Storefront) got improved. Ecwid stores should be working fine now. We are still monitoring this situation to ensure it is stable.
- resolved Aug 23, 2022, 10:14 PM UTC
This incident has been resolved. All the Ecwid stores are working normal now — you can access Ecwid admin as usual and customers can place orders as well. All your data (products, orders, customer details, store settings) is safe and intact.