Ecwid incident
Email notifications aren't delivered to some users due to an issue with third-party service
Ecwid experienced a minor incident on November 1, 2022 affecting Third-party services, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 01, 2022, 12:57 AM UTC
We are experiencing an issue that relates to the notification emails from our platform for some stores. As a result, store owners and customers do not receive email notifications. For example, emails aren't received by some customers who try to log into their customer accounts through the Sign-in by link feature. This happens due to an issue on a third-party mailing server provider's side. We have already contacted them to make sure they fix it as soon as possible. All your data (products, orders, customer details, store settings, etc) is safe and intact. We are sorry for this downtime.
- investigating Nov 01, 2022, 02:36 AM UTC
We are waiting for a third-party mailing service to fix the issue with our email notifications on their side. We'll keep you updated on the status. Thank you!
- monitoring Nov 01, 2022, 03:05 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 01, 2022, 03:31 AM UTC
Our mailing server provider fixed the issue on their side. This incident has been resolved. From now on, all store owners, their staff, and customers should receive all email notifications from Ecwid as expected.