Ecwid incident
Some Ecwid admin panels and storefronts are unavailable
Ecwid experienced a notice incident on February 13, 2023 affecting Storefront and Admin, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 13, 2023, 10:33 AM UTC
As of February 13 2023, 09:30 (UTC timezone), Ecwid admin panels and storefronts for some accounts are not loading. We are so sorry about this downtime! We are on it and urgently investigating the issue. All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed. Next update will be posted in 30 minutes.
- investigating Feb 13, 2023, 11:07 AM UTC
We're still investigating the cause of the loading issue. This is a number one priority for us. We are so sorry for the wait! Next update will be posted in 15 min
- investigating Feb 13, 2023, 11:25 AM UTC
We're still investigating the cause of the loading issue. We are sorry for the waiting time! Next update will be posted in 30 min
- identified Feb 13, 2023, 12:03 PM UTC
We have managed to detect the cause of the loading issue and are working on a fix right now.
- monitoring Feb 13, 2023, 12:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 13, 2023, 01:36 PM UTC
The fix was applied, Ecwid admin panels are operating normally, and the Ecwid storefronts load. The incident is resolved.