Ecwid incident
Some Ecwid storefronts and control panels are unavailable
Ecwid experienced a minor incident on March 23, 2023 affecting Storefront and Checkout and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 23, 2023, 10:54 AM UTC
Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. Sorry for the downtime, next update is in 15 minutes. If you have any questions, you can email our Support team at [email protected], or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot)
- investigating Mar 23, 2023, 10:56 AM UTC
We are continuing to investigate this issue.
- investigating Mar 23, 2023, 11:19 AM UTC
We are still looking into this, next update is in 15 minutes.
- monitoring Mar 23, 2023, 11:36 AM UTC
We have found the reason and applied a fix. Now we are monitoring the results. Your storefronts and control panels should load normally.
- resolved Mar 23, 2023, 11:52 AM UTC
Currently, all the storefronts and control panels works normally. Your customers can place orders. All your store data is safe and intact.