Ecwid experienced a critical incident on April 10, 2023 affecting Storefront, lasting 6h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 10, 2023, 08:21 PM UTC
We are having issues with all Ecwid Instant Sites — they are not loading. We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed. We are sorry for this downtime. The next update is in 30 minutes. If you have any questions you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
- monitoring Apr 10, 2023, 08:48 PM UTC
A fix has been implemented. We continue to monitor the systems to ensure that everything works smoothly.
- resolved Apr 11, 2023, 02:37 AM UTC
This incident has been resolved.