Ecwid incident

Ecwid control panels load slowly or don't load at all

Critical Resolved View vendor source →

Ecwid experienced a critical incident on July 20, 2023 affecting Storefront and Admin and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2023, 09:03 AM UTC
Resolved
Jul 20, 2023, 10:59 AM UTC
Duration
1h 55m
Detected by Pingoru
Jul 20, 2023, 09:03 AM UTC

Affected components

StorefrontAdminAPI

Update timeline

  1. investigating Jul 20, 2023, 09:03 AM UTC

    Some Ecwid control panels load slowly or don't load at all. Our team is working on fixing the issue now. We will share updates as soon as possible. The current workaround is to use the Ecwid mobile app to access the backend.

  2. investigating Jul 20, 2023, 09:07 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 20, 2023, 09:08 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 20, 2023, 09:33 AM UTC

    We are continuing to investigate this issue.

  5. investigating Jul 20, 2023, 09:45 AM UTC

    We are continuing to investigate this issue.

  6. investigating Jul 20, 2023, 09:54 AM UTC

    We are continuing to investigate this issue.

  7. investigating Jul 20, 2023, 10:41 AM UTC

    UPDATE: Storefronts are also affected. We are working on fixing that. UPDATE2: The issue is partially fixed – some affected stores and control panels should work as expected. Our team is still working on fixing the rest of the incident.

  8. investigating Jul 20, 2023, 10:43 AM UTC

    We are continuing to investigate this issue.

  9. resolved Jul 20, 2023, 10:59 AM UTC

    The incident has been resolved. Control panels and storefronts should work as expected.