Ecwid incident

Ecwid control panels load slowly or don't load at all

Major Resolved View vendor source →

Ecwid experienced a major incident on July 20, 2023 affecting Storefront and Admin, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2023, 11:44 AM UTC
Resolved
Jul 20, 2023, 02:49 PM UTC
Duration
3h 4m
Detected by Pingoru
Jul 20, 2023, 11:44 AM UTC

Affected components

StorefrontAdmin

Update timeline

  1. investigating Jul 20, 2023, 11:44 AM UTC

    Some of the Ecwid control panels load slowly or don't load at all, especially the Orders page. Our team is working on fixing the issue. We will post all updates here.

  2. identified Jul 20, 2023, 12:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 20, 2023, 12:18 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 20, 2023, 01:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 20, 2023, 02:49 PM UTC

    The issue is resolved. All Ecwid control panels are up and running now, including the Orders menu. We will investigate the cause for that issue further, to avoid similar cases in future.