Ecwid incident
Square accounts are disconnected from some Ecwid stores
Ecwid experienced a major incident on August 28, 2023 affecting Third-party services, lasting 12h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 28, 2023, 06:06 PM UTC
Square Payments has issues affecting our integration with Square Payments. The Square accounts are not accepting any transactions and Square accounts were disconnected from Ecwid stores with no ability to reconnect. We are very sorry about it and hope Square can fix it soon! You can check their Status Page here: https://www.issquareup.com/incidents/dl1zfwmmltss
- identified Aug 28, 2023, 08:08 PM UTC
We found out that the issue is not related to the issues mentioned on the Square Status Page and is related to our integration with Square. It affects some specific Ecwid users (not everyone is affected). We are very sorry about this issue! We already investigating the issue to fix it as soon as possible.
- monitoring Aug 29, 2023, 01:05 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 29, 2023, 07:00 AM UTC
This incident has been resolved.