Ecwid incident
Some Ecwid storefronts and control panels are unavailable
Ecwid experienced a minor incident on October 3, 2023 affecting Storefront and Checkout and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2023, 02:58 AM UTC
Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. Sorry for the downtime, next update is in 15 minutes. If you have any questions, you can email our Support team at [email protected], or start Chat: click on the chat icon on our site https://support.ecwid.com/hc/en-us/requests/new
- monitoring Oct 03, 2023, 03:16 AM UTC
We have found the reason and applied a fix. Now we are monitoring the results. Your storefronts and control panels should load normally.
- resolved Oct 03, 2023, 03:38 AM UTC
Currently, all the storefronts and control panels work normally. All your store data is safe and intact.