Ecwid incident
Issue with checkout page performance and new orders in some US stores
Ecwid experienced a minor incident on February 9, 2024 affecting Checkout and Admin, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 09, 2024, 08:19 PM UTC
Orders don't appear in Ecwid admin accounts and checkout page loads slowly in 25% of US stores. Although orders are saved in our databases, they're currently hidden on the webpage. Our developers are investigating the issue.
- monitoring Feb 09, 2024, 10:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 09, 2024, 10:26 PM UTC
This incident has been resolved. Some users may not see recent orders that were placed in their stores during the incident. This is only a visual issue and orders are saved in our databases. If that's the case for you, please contact us at [email protected], so we can make those orders visible in your store manually.