Ecwid incident
Mobile burger menu icon doesn't work on New-gen Instant Site version
Ecwid experienced a notice incident on March 12, 2024 affecting Storefront, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 12, 2024, 06:01 AM UTC
This issue only affects those who use New-gen Instant Site. It doesn't affect the original Instant Site users or those who use Ecwid with their own Instant Site. Currently, the mobile menu button (burger menu) doesn't work. Please, make sure there are alternative ways to reach your site pages: https://support.ecwid.com/hc/en-us/articles/360020914939-Setting-up-your-Instant-Site-General-steps#-step-3--customize-site-content We are investigating this issue to fix it as soon as possible as this is our current priority. We are very sorry for this issue! We will be keeping you updated on this issue until it is fixed. We will try to undo the last updates to fix it - it will take about 1 hour.
- monitoring Mar 12, 2024, 06:14 AM UTC
We were able to restore the changes quickly and the burger menu (on desktop and mobile) works correctly on all Instant Sites. Currently, we are inspecting the reasons for the issue to avoid its appearance in the future.
- monitoring Mar 12, 2024, 06:15 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 12, 2024, 06:50 AM UTC
The issues with the New-gen Instant Site has been resolved - the mobile and desktop menus are operational for all affected users now.