Ecwid incident
Ecwid Instant Sites connected to OpenSRS domains are not loading
Ecwid experienced a minor incident on March 14, 2024 affecting Storefront and Checkout and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 14, 2024, 04:07 PM UTC
We are having issues with Ecwid Instant Sites connected to OpenSRS domains (domains bought via us in Ecwid admins) — they are not loading due to an OpenSRS incident. We're waiting for the fix and will keep you posted here — you can also check OpenSRS incident status via this link: SystemDNS Nameservers. All your store data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed. We are very sorry for this downtime. The next update is in 20 minutes. If you have any questions, please reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat: Screenshot.
- identified Mar 14, 2024, 04:35 PM UTC
OpenSRS team has identified the issue reason and is now working on resolving it — you can check the incident status via this link: SystemDNS Nameservers .We will update you on the process in the next 20 minutes.
- resolved Mar 14, 2024, 05:40 PM UTC
OpenSRS team has fixed the issue — all Instant Sites are working correctly now. We sincerely apologize for this issue.