Ecwid incident

Some storefronts may have a constantly spinning wheel

Minor Resolved View vendor source →

Ecwid experienced a minor incident on September 9, 2022 affecting Admin, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2022, 03:56 PM UTC
Resolved
Sep 09, 2022, 07:30 PM UTC
Duration
3h 34m
Detected by Pingoru
Sep 09, 2022, 03:56 PM UTC

Affected components

Admin

Update timeline

  1. investigating Sep 09, 2022, 03:56 PM UTC

    One of our servers is having problems since 2022.09.09, 15:00 UTC. This causes around 21.5% of storefronts. You may see a constantly spinning wheel if you're in this coverage. We are working on restoring the service. All your data and store settings will be intact. We are sorry for this downtime. Next update in 30 minutes.

  2. investigating Sep 09, 2022, 04:38 PM UTC

    We have managed to detect the cause of the downtime and are working on a fix right now.

  3. resolved Sep 09, 2022, 07:30 PM UTC

    We have restored the service, all Ecwid stores are now up and running. We continue investigating this incident to find out what led to such a problem.