Ecwid experienced a major incident on May 10, 2023 affecting Storefront and Checkout, lasting 2h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 10, 2023, 10:53 AM UTC
We are having issues with labels on Ecwid Instant Sites and Notifications — you can see the internal labels instead of the familiar ones, for example !TermsItemWidget.privacy_statement! We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites and Notifications will display the correct labels as usual once the issue is fixed. We are sorry for this. The next update is in 20 minutes. If you have any questions you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
- investigating May 10, 2023, 11:43 AM UTC
The issue with labels on Ecwid Instant Site and Notifications persists. We're still working on the problem. Right now we're looking for the best fix to release it. Thank you for you patience, we’ll come up with an update shortly.
- investigating May 10, 2023, 12:03 PM UTC
We are continuing to investigate this issue.
- monitoring May 10, 2023, 12:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 10, 2023, 01:37 PM UTC
We’ve resolved the issue and released the fix. Now all labels (in Ecwid Admin, Instant Site and Notifications) display correctly.