Ecwid experienced a minor incident on August 16, 2023 affecting Storefront and Admin, lasting 2h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 16, 2023, 08:46 PM UTC
We are having issues with some of the Ecwid Instant Sites — they are not loading. We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed. We are sorry for this downtime. The next update is in 15 minutes. If you have any questions you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
- identified Aug 16, 2023, 09:02 PM UTC
We've identified the root of the issue and applied a fix. We're monitoring the results now.
- resolved Aug 16, 2023, 11:52 PM UTC
We are glad to inform you that the issue has been fixed. All the data (products, orders, your store settings, etc) are safe and intact. The Ecwid stores continue functioning as usual. We are deeply sorry for the bad experience. We’ll do better.