Ecwid experienced a critical incident on August 28, 2023 affecting Storefront, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2023, 05:59 PM UTC
Ecwid Instant Sites are currently not loading with the "502 Bad Gateway" message. We are trying to get them back working as soon as possible. We are very sorry for this issue! We will post the next update in 10 minutes.
- investigating Aug 28, 2023, 06:11 PM UTC
We are still trying to understand what is causing this issue: we already checked all the most obvious and popular possible reasons for this issue and continue to investigate it as our top priority. The next update will be in 15 minutes&
- monitoring Aug 28, 2023, 06:14 PM UTC
All Instant sites are up now. We are making sure that we identify the source of the issue to prevent further escalation of this issue.
- monitoring Aug 28, 2023, 07:01 PM UTC
The Instant Sites have been up for some time and we are still thoroughly monitoring the issue in the meantime.
- resolved Aug 28, 2023, 07:55 PM UTC
The Instant Sites are up for several hours after the downtime and we see no possible downtime for the same reason as we've discovered the source of the issue and isolated it.