Ecwid incident

Ecwid websites and website editors don't load or load slow

Major Resolved View vendor source →

Ecwid experienced a major incident on December 19, 2024 affecting Storefront and Checkout and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2024, 04:06 PM UTC
Resolved
Dec 19, 2024, 04:46 PM UTC
Duration
39m
Detected by Pingoru
Dec 19, 2024, 04:06 PM UTC

Affected components

StorefrontCheckoutAdmin

Update timeline

  1. investigating Dec 19, 2024, 04:06 PM UTC

    Our team is currently investigating the issue.

  2. investigating Dec 19, 2024, 04:40 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 19, 2024, 04:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 19, 2024, 04:46 PM UTC

    This incident has been resolved.