Ecwid incident
Ecwid storefronts show product changes with delay
Ecwid experienced a minor incident on January 14, 2025 affecting Storefront, lasting 8h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 14, 2025, 08:44 PM UTC
Ecwid storefronts may reflect product changes with a delay. When you assign a product to a category in the backend this change can reflect on the live site not momentarily. Issue may affect 22% of store owners. We are working on the fix urgently. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts will be operating normally as soon as the issue is fixed. We are sorry this is affecting your normal workflow. The next update is in one hour. If you have any questions you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
- identified Jan 14, 2025, 09:44 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 14, 2025, 11:52 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 15, 2025, 02:49 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jan 15, 2025, 05:07 AM UTC
This incident has been resolved.