Ecwid experienced a major incident on May 5, 2025 affecting Admin, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2025, 02:54 PM UTC
In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue. If you have any questions, you can email our Support team at [email protected].
- identified May 05, 2025, 03:27 PM UTC
We've identified the root cause of the issue and fixed it, the products and sales should be back in stores. Some orders placed in the past 2 hours might still be missing, we're working on this at the moment and will refresh the data to have all info back in stores.
- resolved May 05, 2025, 06:04 PM UTC
The issue has been resolved, orders and products are displayed correctly in store. If you notice that some of the products are still missing, please get in touch with us at [email protected].