Ecwid incident
Ecwid Instant Sites and Control Panels are not loading
Ecwid experienced a critical incident on May 8, 2025 affecting Storefront and Admin and 1 more component, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2025, 12:16 PM UTC
We are having issues with Ecwid Instant Sites and Control Panels — they are not loading. We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites and your Control Panel will be up and running as usual once the issue is fixed. We are sorry for this downtime. If you have any questions you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
- investigating May 08, 2025, 12:28 PM UTC
We are continuing to investigate this issue.
- investigating May 08, 2025, 12:47 PM UTC
At the moment, we have no news about the issue, we are very sorry. The developers are urgently investigating the issue further.
- investigating May 08, 2025, 01:03 PM UTC
We are continuing to investigate this issue.
- identified May 08, 2025, 01:33 PM UTC
We found the root cause of the incident on our end. We're fixing it right now.
- monitoring May 08, 2025, 01:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2025, 02:34 PM UTC
We are glad to inform you that the issue has been fixed - Ecwid Instant Sites and Control Panels are now loading and functioning as usual. All the data (products, orders, your store settings, etc) are safe and intact. We are deeply sorry for the experience.