EcoStruxure IT incident

Degraded performance by identity and access provider

Minor Resolved View vendor source →

EcoStruxure IT experienced a minor incident on May 4, 2021 affecting EcoStruxure IT Expert and EcoStruxure IT Advisor and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2021, 12:48 AM UTC
Resolved
May 04, 2021, 02:11 AM UTC
Duration
1h 23m
Detected by Pingoru
May 04, 2021, 12:48 AM UTC

Affected components

EcoStruxure IT ExpertEcoStruxure IT AdvisorEcoStruxure Asset AdvisorEcoStruxure IT MobileEcoStruxure IT frontpage and help center

Update timeline

  1. investigating May 04, 2021, 01:19 AM UTC

    Our 3 party identity and access provider has created an incident because they have degraded performance you can follow the incident here https://status.auth0.com/incidents/9yydljbrq263 as of writing, this has been reported by Auth0: May 4, 1:09 UTC Investigating - Our engineering teams are continuing to investigate the issue and are narrowing down on the cause. May 4, 0:48 UTC Investigating - We have received various alerts and are seeing a high load in our US-1 environment. Most users are unable to log in. Our Engineering teams are currently investigating, and we aim to provide you with an update every 15 minutes.

  2. monitoring May 04, 2021, 01:20 AM UTC

    Auth0 has updated the status to: Monitoring Our services have recovered and users should be able to log in without problems. We are still monitoring our services to ensure that no further issues arise. May 4, 2021

  3. resolved May 04, 2021, 02:11 AM UTC

    Auth0 Reports the status to be resolved. All systems is fully operational again