EcoStruxure IT incident

Unable to receive data

Major Resolved View vendor source →

EcoStruxure IT experienced a major incident on July 1, 2021 affecting EcoStruxure IT Expert and EcoStruxure Asset Advisor and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2021, 11:10 AM UTC
Resolved
Jul 01, 2021, 12:01 PM UTC
Duration
50m
Detected by Pingoru
Jul 01, 2021, 11:10 AM UTC

Affected components

EcoStruxure IT ExpertEcoStruxure Asset AdvisorEcoStruxure IT Mobile

Update timeline

  1. identified Jul 01, 2021, 11:10 AM UTC

    We are experiencing an issue with our data processing which prevents us from receiving alarms, measurements and other data from EcoStruxure IT Gateways and Data Center Expert and are working on a fix.

  2. monitoring Jul 01, 2021, 11:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 01, 2021, 12:01 PM UTC

    This incident has been resolved.