EcoStruxure IT incident

Setting up 2fa via Android app is not working. QR code scanning and "USE MY PHONE" options are both failing at the moment

Minor Resolved View vendor source →

EcoStruxure IT experienced a minor incident on September 29, 2021 affecting EcoStruxure IT Mobile, lasting 15h 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2021, 03:12 PM UTC
Resolved
Sep 30, 2021, 06:40 AM UTC
Duration
15h 27m
Detected by Pingoru
Sep 29, 2021, 03:12 PM UTC

Affected components

EcoStruxure IT Mobile

Update timeline

  1. investigating Sep 29, 2021, 03:12 PM UTC

    We are currently investigating the issue. Users can still set up 2fa with SMS as a workaround.

  2. investigating Sep 29, 2021, 03:19 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 29, 2021, 11:29 PM UTC

    We have released an update with the fix for setting up 2fa via QR code scanning. The version with the fix is 3.0.3b3083. This would be available in Google play-store in few hours.

  4. resolved Sep 30, 2021, 06:40 AM UTC

    The new version 3.0.3b3083 available fixes the issue and is on the play store.