EcoStruxure IT incident

Measurement Processing Delays for Public-API

Minor Resolved View vendor source →

EcoStruxure IT experienced a minor incident on November 16, 2021 affecting EcoStruxure IT Expert, lasting 11h 28m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2021, 07:57 PM UTC
Resolved
Nov 17, 2021, 07:26 AM UTC
Duration
11h 28m
Detected by Pingoru
Nov 16, 2021, 07:57 PM UTC

Affected components

EcoStruxure IT Expert

Update timeline

  1. investigating Nov 16, 2021, 07:57 PM UTC

    We have identified an issue with our data processing infrastructure and are working on a fix. The issue is causing measurements to be delayed for Public-API only. No data has been lost.

  2. monitoring Nov 16, 2021, 09:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 17, 2021, 07:26 AM UTC

    This incident has been resolved.