EcoStruxure IT experienced a minor incident on March 3, 2022 affecting EcoStruxure IT Expert and EcoStruxure IT Advisor and 1 more component, lasting 23h 28m. The incident has been resolved; the full update timeline is below.
Affected components
EcoStruxure IT ExpertEcoStruxure IT AdvisorEcoStruxure IT Mobile
Update timeline
- investigating Mar 03, 2022, 08:26 AM UTC
We have identified an issue with our data processing infrastructure and are working on a fix. The issue is causing measurements to be delayed for a subset of customers. No data has been lost.
- identified Mar 03, 2022, 02:50 PM UTC
We have identified an issue with our data processing infrastructure and are working on a fix. The issue is causing measurements to be delayed for Public-API only.
- resolved Mar 04, 2022, 07:54 AM UTC
This issue has been resolved now.