EcoStruxure IT incident

Data Processing Delays for small partition of customers

Notice Resolved View vendor source →

EcoStruxure IT experienced a notice incident on March 20, 2022 affecting EcoStruxure IT Expert and EcoStruxure Asset Advisor and 1 more component, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2022, 03:59 AM UTC
Resolved
Mar 20, 2022, 06:11 AM UTC
Duration
2h 11m
Detected by Pingoru
Mar 20, 2022, 03:59 AM UTC

Affected components

EcoStruxure IT ExpertEcoStruxure Asset AdvisorEcoStruxure IT Mobile

Update timeline

  1. identified Mar 20, 2022, 03:59 AM UTC

    We have identified an issue with our data processing infrastructure affecting a limited group of customers and are working on a fix. The issue is causing alarms to be delayed. No data has been lost.

  2. identified Mar 20, 2022, 05:27 AM UTC

    We have identified an issue with our data processing infrastructure and are working on a fix. The issue is causing inaccuracies in the data shown. Alarm and measurement processing is unaffected. No data has been lost.

  3. monitoring Mar 20, 2022, 05:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 20, 2022, 06:11 AM UTC

    This incident has been resolved.