EcoStruxure IT incident

Data Processing Delays for small partition of customers

Minor Resolved View vendor source →

EcoStruxure IT experienced a minor incident on July 29, 2022 affecting EcoStruxure IT Expert and EcoStruxure IT Advisor and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2022, 02:39 PM UTC
Resolved
Jul 29, 2022, 04:20 PM UTC
Duration
1h 40m
Detected by Pingoru
Jul 29, 2022, 02:39 PM UTC

Affected components

EcoStruxure IT ExpertEcoStruxure IT AdvisorEcoStruxure IT Mobile

Update timeline

  1. identified Jul 29, 2022, 02:39 PM UTC

    We have identified an issue with our data processing infrastructure and are working on a fix. The issue is causing inaccuracies in the data shown. Alarm and measurement processing is unaffected. No data has been lost.

  2. resolved Jul 29, 2022, 04:20 PM UTC

    This incident has been resolved.