EcoStruxure IT incident

Possible service issue

Minor Resolved View vendor source →

EcoStruxure IT experienced a minor incident on January 25, 2023 affecting EcoStruxure IT Expert and EcoStruxure IT Advisor and 1 more component, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2023, 08:26 AM UTC
Resolved
Jan 25, 2023, 11:25 AM UTC
Duration
2h 59m
Detected by Pingoru
Jan 25, 2023, 08:26 AM UTC

Affected components

EcoStruxure IT ExpertEcoStruxure IT AdvisorEcoStruxure Asset AdvisorEcoStruxure IT MobileEcoStruxure IT frontpage and help center

Update timeline

  1. investigating Jan 25, 2023, 08:26 AM UTC

    Our automated monitoring system have detected a possible service issue. Our engineers are currently investigating and we will update the status page shortly.

  2. investigating Jan 25, 2023, 08:35 AM UTC

    We have detected an issue with our upstream network provider, preventing us from receiving some data. This affects our ability to process alarms, measurements, and other data from EcoStructure IT Gateways. Not all Gateways are impacted. We are investigating.

  3. investigating Jan 25, 2023, 08:48 AM UTC

    We are continuing to investigate this issue.

  4. identified Jan 25, 2023, 10:04 AM UTC

    The issue has been identified and a fix is being implemented by our upstream network provider

  5. resolved Jan 25, 2023, 11:25 AM UTC

    This incident has been resolved.