EcoStruxure IT experienced a minor incident on October 30, 2023 affecting EcoStruxure IT Expert and EcoStruxure IT Advisor and 1 more component, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
EcoStruxure IT ExpertEcoStruxure IT AdvisorEcoStruxure Asset AdvisorEcoStruxure IT MobileEcoStruxure IT frontpage and help center
Update timeline
- investigating Oct 30, 2023, 08:18 PM UTC
We have identified an issue with an external service provider, that prevent you from logging into EcoStruxure IT Expert, IT Advisor (hosted), and Asset Advisor. Our platform engineering team is fully engaged with our external provider and working on possible remediations. Backend processing of alarms etc. is unaffected.
- monitoring Oct 30, 2023, 08:25 PM UTC
A fix is available and we are monitoring the platform
- resolved Oct 31, 2023, 06:15 AM UTC
This incident has been resolved.