EcoStruxure IT incident

Android - Multi-factor authentication push notifications outage

Minor Resolved View vendor source →

EcoStruxure IT experienced a minor incident on November 6, 2023 affecting EcoStruxure IT Mobile, lasting 10h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2023, 10:01 AM UTC
Resolved
Nov 06, 2023, 08:39 PM UTC
Duration
10h 38m
Detected by Pingoru
Nov 06, 2023, 10:01 AM UTC

Affected components

EcoStruxure IT Mobile

Update timeline

  1. investigating Nov 06, 2023, 10:01 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 06, 2023, 10:04 AM UTC

    We are currently investigating the issue. For users who have configured their app for 2FA, please use one time code found in the app in the main menu -> Authentication, and via the Authenticator in the login view.

  3. identified Nov 06, 2023, 08:25 PM UTC

    We have identified the issue and working on releasing a new version soon.

  4. resolved Nov 06, 2023, 08:39 PM UTC

    We have released a new version 4.1.8 with the fix for the 2FA push notifications. The fixed should be available on the playstores in a couple of hours.