EcoStruxure IT incident

Issue with smart connect device registration

Minor Resolved View vendor source →

EcoStruxure IT experienced a minor incident on November 29, 2023 affecting EcoStruxure IT Expert and EcoStruxure Asset Advisor, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2023, 09:38 AM UTC
Resolved
Nov 30, 2023, 10:20 AM UTC
Duration
1d
Detected by Pingoru
Nov 29, 2023, 09:38 AM UTC

Affected components

EcoStruxure IT ExpertEcoStruxure Asset Advisor

Update timeline

  1. investigating Nov 29, 2023, 09:38 AM UTC

    Issue with smart connect service impacting claiming/un-claiming and receiving new measurements/alarms

  2. investigating Nov 29, 2023, 01:52 PM UTC

    We are continuing to investigate the issue. This affects our EcoStruxure Asset Advisor customers as well specially ones with smart-connect devices in their inventory.

  3. identified Nov 29, 2023, 08:30 PM UTC

    The cause of the issue has been identified and the fix is being applied. It may take couple of hours before the connectivity with smart-connect UPSs stabilises.

  4. resolved Nov 30, 2023, 10:20 AM UTC

    This incident have been resolved and the connectivity with smart-connect UPSs seems to have stabilized.