EcoStruxure IT incident

Incidents/Tickets not loading in Ecostruxure IT mobile app. This affects customers with EcoStruxure Asset Advisor subscription only.

Major Resolved View vendor source →

EcoStruxure IT experienced a major incident on March 5, 2024 affecting EcoStruxure Asset Advisor and EcoStruxure IT Mobile, lasting 11h 25m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2024, 07:25 AM UTC
Resolved
Mar 05, 2024, 06:51 PM UTC
Duration
11h 25m
Detected by Pingoru
Mar 05, 2024, 07:25 AM UTC

Affected components

EcoStruxure Asset AdvisorEcoStruxure IT Mobile

Update timeline

  1. investigating Mar 05, 2024, 07:25 AM UTC

    We are currently investigating the issue.

  2. investigating Mar 05, 2024, 11:21 AM UTC

    Incidents/Tickets are loading currently, but you might experience loading issues intermittently. We are continuing to work on this.

  3. monitoring Mar 05, 2024, 05:01 PM UTC

    We are monitoring the performance/ results.

  4. resolved Mar 05, 2024, 06:51 PM UTC

    Tickets are loading fine in the mobile app. This incident has been resolved.