EcoStruxure IT incident

EcoStruxure IT mobile app loading issues on Android 14 devices with version 4.2.5b3189

Critical Resolved View vendor source →

EcoStruxure IT experienced a critical incident on March 8, 2024 affecting EcoStruxure IT Mobile, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Mar 08, 2024, 01:20 PM UTC
Resolved
Mar 08, 2024, 02:01 PM UTC
Duration
41m
Detected by Pingoru
Mar 08, 2024, 01:20 PM UTC

Affected components

EcoStruxure IT Mobile

Update timeline

  1. investigating Mar 08, 2024, 01:20 PM UTC

    We are currently investigating the issue.

  2. monitoring Mar 08, 2024, 01:23 PM UTC

    We are monitoring the new version we released. The new version should hit the Google play stores in couple of hours

  3. resolved Mar 08, 2024, 02:01 PM UTC

    The new app version 4.2.6b3193 is available on Google PlayStores. There might be delays in getting the latest version in some regions. We regret the inconvenience caused.