EcoStruxure IT incident

Alarm Processing Delays

Minor Resolved View vendor source →

EcoStruxure IT experienced a minor incident on April 4, 2024 affecting EcoStruxure IT Expert and EcoStruxure Asset Advisor and 1 more component, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 12:12 AM UTC
Resolved
Apr 04, 2024, 12:19 AM UTC
Duration
6m
Detected by Pingoru
Apr 04, 2024, 12:12 AM UTC

Affected components

EcoStruxure IT ExpertEcoStruxure Asset AdvisorEcoStruxure IT Mobile

Update timeline

  1. identified Apr 04, 2024, 12:12 AM UTC

    We have identified an issue with our data processing infrastructure affecting a limited group of customers and are working on a fix. The issue is causing alarms to be delayed. No data has been lost.

  2. resolved Apr 04, 2024, 12:19 AM UTC

    This incident has been resolved.