EcoStruxure IT incident

Delayed Processing of Threshold Alarms

Minor Resolved View vendor source →

EcoStruxure IT experienced a minor incident on January 3, 2025 affecting EcoStruxure IT Expert, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 03, 2025, 12:14 PM UTC
Resolved
Jan 03, 2025, 12:22 PM UTC
Duration
8m
Detected by Pingoru
Jan 03, 2025, 12:14 PM UTC

Affected components

EcoStruxure IT Expert

Update timeline

  1. investigating Jan 03, 2025, 12:14 PM UTC

    We are experiencing delayed processing of threshold alarms. This affects the threshold policies created by customers. We are currently investigating the root cause.

  2. monitoring Jan 03, 2025, 12:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 03, 2025, 12:22 PM UTC

    This incident has been resolved.