EcoStruxure IT incident

Alarm Processing Delays

Minor Resolved View vendor source →

EcoStruxure IT experienced a minor incident on January 16, 2025 affecting EcoStruxure IT Expert and EcoStruxure IT Mobile, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2025, 06:13 PM UTC
Resolved
Jan 16, 2025, 07:13 PM UTC
Duration
1h
Detected by Pingoru
Jan 16, 2025, 06:13 PM UTC

Affected components

EcoStruxure IT ExpertEcoStruxure IT Mobile

Update timeline

  1. identified Jan 16, 2025, 06:13 PM UTC

    We have identified an issue causing alarm emails to be delayed and are working on a fix. No data has been lost.

  2. monitoring Jan 16, 2025, 06:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 16, 2025, 07:13 PM UTC

    This incident has been resolved.