EcoStruxure IT incident

Alarm & Report Email Processing Delays

Minor Resolved View vendor source →

EcoStruxure IT experienced a minor incident on March 4, 2025 affecting EcoStruxure IT Expert and EcoStruxure Asset Advisor and 1 more component, lasting 1d 14h. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2025, 06:07 PM UTC
Resolved
Mar 06, 2025, 08:19 AM UTC
Duration
1d 14h
Detected by Pingoru
Mar 04, 2025, 06:07 PM UTC

Affected components

EcoStruxure IT ExpertEcoStruxure Asset AdvisorEcoStruxure IT Mobile

Update timeline

  1. identified Mar 04, 2025, 06:07 PM UTC

    We have identified an issue with our data processing infrastructure affecting customers that are using email to receive alarms for EcoStruxure IT Expert. This is also impacting Report email generation for EcoStruxure Asset Advisor We are working on a fix. No data has been lost.

  2. resolved Mar 06, 2025, 08:19 AM UTC

    This incident has been resolved.