EcoStruxure IT incident

EcoStruxure IT Support is unavailable

Major Resolved View vendor source →

EcoStruxure IT experienced a major incident on May 8, 2025 affecting EcoStruxure IT frontpage and help center, lasting 14h 27m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2025, 05:27 PM UTC
Resolved
May 09, 2025, 07:54 AM UTC
Duration
14h 27m
Detected by Pingoru
May 08, 2025, 05:27 PM UTC

Affected components

EcoStruxure IT frontpage and help center

Update timeline

  1. investigating May 08, 2025, 05:27 PM UTC

    We are experiencing issues with that affect the EcoStruxure IT support ticketing system. We are working on a solution. In the interim, please email [email protected].

  2. resolved May 09, 2025, 07:54 AM UTC

    This incident has been resolved.