ecobee experienced a critical incident on July 7, 2025 affecting Thermostat Online Services and Smart Security Online Services and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2025, 01:16 AM UTC
We’ve received reports of ecobee services not working. Our team is looking for a solution. We’re happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, web portal and third-party apps are down. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
- investigating Jul 07, 2025, 01:52 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 07, 2025, 02:22 AM UTC
We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
- resolved Jul 07, 2025, 02:40 AM UTC
Happy news, everyone. The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the app you are trying to access.