ecobee experienced a major incident on August 27, 2025 affecting Integration Services, lasting 5h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2025, 05:15 PM UTC
We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
- investigating Aug 27, 2025, 05:19 PM UTC
We are continuing to investigate this issue.
- identified Aug 27, 2025, 05:38 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 27, 2025, 06:02 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 27, 2025, 06:38 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 27, 2025, 07:14 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 27, 2025, 07:37 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 27, 2025, 08:16 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 27, 2025, 08:50 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 27, 2025, 10:56 PM UTC
Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.