ecobee incident

Bug impacting Smart Thermostat Premium and SmartThermostat With voice control

Minor Ongoing View vendor source →

ecobee is currently experiencing a minor incident, which began 30d ago. The vendor's full update timeline is below.

Started
Sep 02, 2026, 09:12 PM UTC
Resolved
Ongoing
Duration
● 30d 9h
Detected by Pingoru
Sep 02, 2026, 09:12 PM UTC

Update timeline

  1. identified Sep 02, 2026, 09:12 PM UTC

    We’ve identified a bug impacting Smart Thermostat Premium and SmartThermostat with voice control, which is causing temperatures to read higher than they should. We’re actively working on a fix, and will provide updates as soon as possible on an estimated resolution.

  2. monitoring Sep 09, 2026, 11:30 PM UTC

    A fix for the bug impacting Smart Thermostat Premium and SmartThermostat with voice control devices that have been rebooted since Aug. 23 has begun rolling out.

  3. monitoring Sep 23, 2026, 08:23 PM UTC

    The fix has been deployed to the vast majority of affected thermostats. A small number of Smart Thermostat Premium devices are still affected. If your device is running 4.10.7.44, it has not been upgraded due to additional third-party approval or testing required. We are working with third-party partners to resolve the issue for all remaining affected thermostats as soon as possible.